Returns & Exchanges

At GemPlus, we want you to shop with confidence, which is why we offer a 7-day return and exchange policy—no questions asked! This policy is designed to give our customers peace of mind, knowing that if a product doesn’t meet expectations, they have the option to return or exchange it. 💡

Returns Policy

If for any reason you are not satisfied with your purchase, you have 7 days from the date of delivery to return the item for a refund. Items must be in their original packaging, unused, and in the same condition as when received.

Exchanges Policy

If you’d like to exchange a product, simply return it within 7 days and we’ll happily exchange it for another item of your choice. Please note that:

• Customers are responsible for covering the return postage costs for exchanges, unless the product is damaged or defective upon arrival. 📦
• If the product is faulty, defective, or damaged, we will cover the return postage and send a replacement at no additional cost.

How to Return or Exchange

To initiate a return or exchange, please contact our customer service team with your order number, and we will guide you through the process. Once your item is returned, we’ll process the refund or exchange as quickly as possible.

Thank you for shopping with GemPlus. We’re committed to making your experience smooth and worry-free! 😊